FAQ

Do I Have To Order Online ?

Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.

How Can I Make Payment ?

We accept payment Via Credit Card Using Stripe (Safe & Secure), PayPal, We also accept Bank Deposit.

I Do Not Have A PayPal Account?

You can always check out using Paypal without creating an account

What Name Will Appear on My Bank Statement?

For Payment purposes, DIGISUB will appear on Your Bank Statement If Paying By Paypal or Credit Card

Is It Safe To Order Online ?

You can be assured that shopping with Digisub is safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

How Do I Know That You Have Received My Order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you!

Once our team at the warehouse have processed your order, you will receive a second email following with a tracking Number to let you know that your order is on its way to you.

How Can I Track My Parcel?

To track your Parcel Please follow this link http://auspost.com.au

Can I Make Changes To My Order?

Unfortunately, once you’ve placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!

Can I Cancel My Order ?

To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

Where Do You Deliver To?

We deliver Australia & Worldwide Using Australia Post and International Couriers.

How Long Does It Take To Receive The Items ?

This can usually take between 2 to 7 working days for you to receive .

What If I Am Not In When My Parcel Is Delivered ?

The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.

Can You Deliver to A Different Address Than My Billing Address ?

Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

What If My Parcel Does Not Arrive ?

We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

How Do I Use A Promotional Coupon Code ?

Once you’ve reached the Checkout stage, enter your promotional code into the ‘Redeem a promotion Coupon code’ box, enter the correct code and click ‘Continue’. If the code is valid, your discount will be applied!

Please note, only one promotion/discount code is redeemable per order.

Do You Have A Shop ?

As we are a dedicated online retailer, we do not have a shop.This Way we Guarantee the best of the best With Online Shopping.

Do You Post Internationally?

Yes. We Can post internationally via DHL at low postage prices from $15, If you would like a item posted internationally please send us a request via the contact us form

Still have a question?

If you can’t find the answer to your question on this page, please contact us via the Contact Form